This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.
UnitedHealthcare is seeking a Senior Marketing Research Analyst to join our Strategic Insights team. This position will join our growing Strategic Insights team, which has an increasingly important leadership role in driving growth for UnitedHealthcare and enabling our mission to help people to live healthier lives.
This role will support strategic consumer insights initiatives that have visibility across various UnitedHealthcare business divisions, including our large, complex, and highly visible member experience NPS program.
Compile data and findings from various sources, including NPS, to uncover stories and concisely present findings to drive change within the organization
Support day- to-day management of member experience NPS program including managing sample requests, ensuring quality deliverables, and partnering across the organization to build strong working relationships
Coordinate distribution of data and insights across the organization to key stakeholders
Consult with internal business partners to ensure the voice-of-the-member is a key driver for business decisions using presentations, reporting, meeting participation and ad hoc inquiries
Use data to identify consumer needs and ways to improve the member experience and NPS
Understand business objectives and develop research plans that effectively address needs of internal clients
Contribute to the success of a strong strategic insights group as a collaborative team member
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.