The Director of Housing Operations and Marketing is responsible for leading the Housing Services and Marketing office of the Housing and Residence Life department. This position will have oversight of the on-campus housing occupancy in university owned residence halls and apartments, long-range occupancy forecasting, strategic planning and implementation in consultation with the Executive Director of Housing and Residence Life. This includes supervision of Housing Services professional and student staff including assignments, billing and marketing staff aligned with Housing and Residence Life's culture of service. The Director will also provide vision and oversight for all communication and marketing efforts for Housing and Residence Life. The Director has indirect oversight over Information Technology Systems Specialist and student technology staff. This position works closely with Admissions, Student Financial Services, International Programs, Auxiliary/Dining Services and Disability Services.
Occupancy Management: - Provides oversight of the on-campus housing assignments for residence halls and apartments to promote maximum occupancy in conjunction with the Executive Director of Housing and Residence Life. This includes alternative housing accommodations in situations of extended interruptions of basic services. Duties could include securing alternative housing, corresponding with students and parents about temporary situations, establish billing rates in conjunction with Executive Director. - Develops, implements, and establishes residence hall and apartment occupancy management processes in conjunction with department staff and computer support (Auxiliary Computing Staff). Including assignments, applications, billing, etc. - Provides oversight for housing transition periods including Opening, Closing, and break housing. - Advises and counsel stakeholders in assignment dispute, billings for damages and other fee assessments associated with University Housing and New Student Programs. This includes facilitating first level appeals to all housing related fees or housing contract negotiations and overseeing live-in requirements as established by university policy, and billing disputes. - Develops and implements housing check-in and check-out procedures with other housing staff members. - Tracks occupancy projections and data to prepare university-wide reports regarding assignments and occupancy. Provide analysis and forecasting. - Oversees eviction procedures for students failing to comply with contract requirements. - Assesses all housing assignment and housing office processes and overall satisfaction of housing processes. - Provides budget projects of residence hall and apartment occupancy and revenue generation. Reviews Marketing and Housing services budgets and prepare reviews of expenditure reports and annual budgets; this includes special groups assigned to housing (i.e. athletics, international student groups, etc.) - Develops and implements recommendations for program space in the residence halls and apartments and housing office.
Housing Marketing: - Oversee departmental marketing and communication efforts in coordination with the Housing Services and - Develops and implements short and long term marketing strategies that increase annual occupancy of the residence halls and apartments. This includes development of promotional activities to increase occupancy. - Oversees the development and implementation of all department-wide marketing efforts including on-line and printed. This includes oversight of contracts, brochures, flyers, inspection forms, handbooks, and applications for residence halls and apartments. - Publishes and coordinates distribution and printing of department newsletter, "Residence Life Magazine" at least 2 times per academic year (may include an additional printing). Ensures that marketing is applicable to the intended audiences. - Collaborates with University Public Relations and Publicity Center to provide information in multi-modalities. - Develops and coordinates presentations and marketing for prospective housing tenants and families. This includes representing or coordinating the department presence at all admissions related functions and new student program functions, as well as all re-application processes and materials. - Collaborates with other CWU constituents in compiling information for residence hall and apartment handbooks, as well as the university acceptance information/booklets. - Oversees housing web presence by indirect supervision of the Information Systems Technology Specialist and student web apprentice. - Assesses department-wide initiatives regarding marketing, publicity and housing website to ensure effectiveness of marketing strategies.
Apartment Life: - Oversee all aspects of Apartment Life including apartment occupancy management, day-to-day in hall/complex staffing and programmatic development. - Supervise the Apartment Complex Coordinator
Supervisor Duties - Actively engages in recruitment and hiring new employees; - Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations; - Ensures employees have necessary resources; - Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues; - Promotes professional development opportunities; - Develops and fosters supportive working relationships, motivation and engagement; - Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community; - Takes corrective action in a timely manner; - Recognizes and rewards employees for good performance; - Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests; - Adjusts leadership style as needed to achieve results; - Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork
Other duties as assigned which may include: - Assist in advising the Housing and Dining Advisory Committee. - Maintains involvement in international, regional, and state-wide housing associations to keep operations updated and efficient. - Represents Housing and Residence Life in daily business at meetings and/or conferences, and with the general public. - This position is a part of the incident response team and responds to campus emergencies in their areas of support as needed.
3 years of professional experience in Housing Operations and Residence Life including but not limited to occupancy management, assignments, conference services, billing, and/or communications.
Excellent interpersonal communication skills, including oral and written communication.
Experience that illustrates an understanding of multicultural issues and the ability to foster communities that support diversity.
Proficient in utilizing technology including analysis on MS Excel, databases, mobile technology
Supervision and/or leadership of staff
OR any combination of education and experience which clearly demonstrates the ability to perform the essential functions of the job.
Master's degree in Business, Information Systems, Student Affairs, Higher Education Administration or other related field.
Experience designing and implementing communication plans including crisis response, public relations, and marketing.
Program coordination or project management experience
Presentation and/or training experience to a large variety of audiences
Experience administering housing management databases; Adirondack- The Housing Director preferred.
Demonstrated experience managing budgets and/or oversight of student billing
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.
Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0
How To Apply
To apply for this position, you must complete the on-line application and attach:
A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.
Screening Begins: July 17, 2018
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.
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