The Revenue Manager’s primary function is to strategically assist in the oversight of revenue optimization for the properties within our portfolio. Within our culture, the Revenue Manager is responsible serving as IDM’s strategic profitability leader, while providing data and analytics for internal and external review and communications.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, revenue management, sales and marketing or management operations
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, revenue management, sales and marketing or management operations
ESSENTIAL FUNCTIONS & RESPONSIBILITES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Work with property leadership in review of profit and loss statements and effectiveness of related revenue strategies.
Analyze and report property level revenue management and channel distribution activity in partnership with property General Managers and Vice President of Operations
Formulate and deploy transient/group inventory pricing strategies designed to maximize revenue in both rate and occupancy.
Compile and analyze reporting for rate and inventory management, operating occupancy, and revenue.
Manage and monitor internet channels inclusive of the CRS to maintain effective web presence, rate parity and promotional exposure.
Assist in preparation of revenue strategies within the annual budget and annual Sales & Marketing plan as requested at the hotel level.
Participate in new property openings and product re-positioning efforts as relevant.
Be the source for technology and software applications use and training. Facilitate communication with key vendors (PMS, CRS) to further enhance the solutions for our properties.
Effectively use current technology solutions for reporting, tracking and database management of property results and data. (including, STR, OTAInsight, Broadvine, PMS)
Interface with marketing efforts to maximize the use of promotional tools for revenue generation.
Train and develop property leaders, including management, on working revenue management strategies
Works with hotel management team to execute an operational strategy that is aligned with the brand’s business strategy
Communicates a clear and consistent message regarding departmental goals to produce desired results
ADDITIONAL JOB FUNCTIONS
Communicates and consults with appropriate corporate office support departments as necessary
Assist in profit and loss/monthly inventories as needed
Provide oversight of project management as assigned.
Miscellaneous duties as assigned by IDM Executive Committee
KEYS TO SUCCESS IN THIS ROLE INCLUDE
Time management and organizational skills to be able to coordinate schedules to meet required deadlines.
Ability to handle multiple tasks and adapt to changes in procedures
Strong organizational and communication skills (both verbal and written) and ability to work well with associates as well as managers
Attention to detail and ability to meet tight deadlines
Take customer service-oriented approach to respond to requests and questions from associates and management (must be able to effectively prioritize phone calls, in person, and email inquiries while also completing regular tasks)
High level of proficiency in technology including, but not limited to, Microsoft Office Suite products.
Strong coaching, counseling, listening, and facilitation skills
Excellent analytical and proactive problem-solving skills
Must possess good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills.
Ability to build relationships with internal and external contacts
Valid driver's license and insurance
Significant travel flexibility
EXPECTED HOURS OF WORK HOURS
This is a year-round, full-time position with a minimum of fifty hours per week expected.
The Revenue Manager reports directly to the Vice President of Operations and has limited scope of supervisory responsibilities based on function of position.
Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend.
Limited travel (up to 20%), including car, train and/or airline travel along with overnight stays, will be required occasionally as we operate properties in multiple states
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
About IDM Hospitality
Join the nationally acclaimed and award winning team at IDM Hospitality!Being a hotel owner – especially of an independent boutique property – takes vision, commitment and a plan. We help hoteliers realize their vision, reward their commitment with financial returns and develop and execute solid plans.Our company is made up of committed industry professionals who eat, sleep and breathe hotels. We serve large downtown full-service properties that transform urban centers, to small resort properties that turn unique locations into destinations. In every community in which we have a presence, ours is the leading property.Uniqueness* Every decision we make and every level of operations is analyzed through the lens of each hotel’s own brand.* We operate unique independent hotels with uniquely independent associates...we celebrate uniqueness.* The best independent hotels reflect a vibrant local culture and have a community soul.Hospitality* While hotels are unique, hospitality is universal. To IDM, hospitality is accommodating, friendly, generous, warm, affable, amiable, consideration, cordial, sociable and welcoming.* Hospitality isn’t about delivering service, it’s how the guest is made... to feel when receiving service.Training* IDM co-workers are generous, obliging, considerate, cheerful and companionable.* Service is a monologue...we define our service and standards without the guest present and it takes commitment on the part of the company to train and the associate to learn.* Hospitality is a dialogue... and flows from guest engagement and requires listening with every sense and follow through with thoughtful, gracious, appropriate responses.Success* Whether with the hotelier or the guest, we count success when we realize a sense of shared ownership for the hotel.* Shared ownership builds trust and acceptance, and the long-term result is a hotel that becomes an institution within its community.