Senior Associate, High Net Worth Strategy, Loyalty, and Marketing, Consumer Banking and Wealth Management
DBS Bank Limited
Location: Singapore, Singapore
Type: Full Time
Internal Number: 16216099
DBS Consumer Banking and Wealth Management is one of Asia's leading financial services groups, serving global clients' financial needs in the region. We understand our customers. We aptly use data to innovate and drive creative solutions and experiences for clients. We are committed to serving our clients so well that they can Live More and therefore build deep customer loyalty and satisfaction.
The Regional Marketing team supports the full spectrum of consumer and wealth clients in DBS, across all products and experiences. We are transforming ourselves to be one of the best teams in Asia. We want to be an impactful team, performing at high levels, sharing and supporting each other, and having a fulfilling time together. We strive to create a positive and enjoyable culture as well as a family-like environment for our team.
What you will do
Be flexible. We are boosting our current wealth management business from our current level to the best in the world. This is going to involve creativity, problem solving, and finding ways to get things done together.
Use data. Tap into teammates and the systems DBS has invested in to understand customers. Shaping and delivering exceptional client experiences to drive engagement, retention and revenue growth.
Understand customers. Utilise customer insights, data and research to enhance client journey, spark client conversations, and identify acquisition opportunities.
Run our loyalty program. End-to-end management of DBS Asia Treasures regional programme for Private Bank (PB) and Treasures Private Client (TPC) business segments.
Innovate and create the next big idea. Developing and managing a regional loyalty programme for PB and TPC business segment.
Work with people. Cross-functional collaboration with key stakeholders across wealth planning, CIO, investment products, business management, data, design, etc. to enable smooth execution of strategic initiatives.
Get value from partnerships. Effectively manage external vendors and partnerships to ensure exceptional delivery and quality of bespoke client experiences.
Measure impact. Undertake periodic measurements and analysis of key performance indicators and business outcomes.
Know the market. Understand as well as identify wealth and high net worth (HNW) industry and trends; make appropriate recommendations proactively.
Experience. Minimum 8-10 years in the wealth and HNW industry.
Self-driven, motivated . Effective self-starter and collaborator who flourishes in a fast-paced, results-driven environment.
Sensitive . Adaptable to different work cultures across regional markets.
Get things done. Strong in project management with excellent interpersonal, communications and negotiation skills.
Work with people. Collaborative, a problem solver and resourceful.
Use data. Strong analytical skills and data-driven thinking.
Solve problem. Strategic thinker and an effective end-to-end executor.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.